SASSA Change Phone Number

In 2023, it’s crucial to ensure that your personal information is accurate and up to date, especially when it comes to receiving important benefits like the SASSA Social Relief of Distress (SRD) R350 Grant and other social grants in South Africa. Your phone number and South African ID are integral to this process, and any discrepancies or errors can lead to disruptions in your grant payments. In this article, we will guide you through the process of changing your SASSA phone number while adhering to Google’s EAT and NLP best practices.

Why Change Your SASSA Phone Number?

There are two primary reasons why you might need to change your SASSA phone number:

  1. Incorrect Contact Information in the SASSA Grant Application: It’s essential to maintain accurate contact details to ensure that you receive your grants without any issues.
  2. Sim Card Lost or Cell Phone Stolen: If you’ve lost your SIM card or had your cell phone stolen, it’s crucial to update your contact information to prevent any unauthorized access.

The Process of SASSA Change Phone Number

The process to change your SASSA phone number for SRD R350 and other grants is straightforward and consistent across various grant types. Follow these steps:

Step 1: Access the SASSA Services Portal
  • Visit the SASSA services portal to log in to your SASSA account.
Step 2: Provide Your Information
  • Enter your 13-digit South African Identity Number in the “ID Number” box.
  • Input your 6-digit Application ID (App ID) provided by SASSA for grant approval.
  • Click “Submit” to verify your identity as the original applicant.
Step 3: Change Your Phone Number
  • Select “Change Phone Number.”
  • Provide your new cell phone number to update your SASSA application contact details.
Step 4: Verification
  • You’ll receive an SMS containing a One-Time Pin (OTP) on the provided cell phone number for verification.
  • Enter the SASSA OTP code and click “Verify Pin.”
Step 5: Confirmation
  • You’ll receive another message to confirm your request to change your cell phone number.
  • Click “Submit” to approve the number change.
Step 6: Verification Period
  • Wait for 14 days (two weeks) for SASSA to verify your new contact details and process payments accordingly.

It’s important to note that SASSA advises against frequent cell phone number changes, as this may lead to delays in SASSA reapplication approval and payment verification.

Report a Stolen Phone or SIM Card

If your cell phone is stolen or you lose your SIM card, which is registered to your SASSA application, follow these steps to change your contact details with SASSA without an OTP.

  • Report the incident to SASSA immediately.
  • Visit the following link:
  • Enter your ID Number.
  • Confirm that your cell phone number used for the SASSA SRD R350 grant application was changed without your permission.
  • Confirm your choice with Yes or No.

If you agree, you will receive a notification stating ‘Successfully submitted unauthorized cell phone number change report to SASSA.’

Important Reminder for Beneficiaries

  • Regularly log in to your SASSA account to check your SASSA status. If it displays ‘record not found,’ contact the SASSA helpline at 0800 601 011 to block your payments.
  • Proceed to the Change Phone Number process online to update your contact details.
  • Wait for 14 days (2 weeks) from the date of the requested change in your SASSA phone number to have your phone number successfully updated for your grant payments.