SASSA Status Check Online | SRD Status Check for R350

The South African Social Security Agency (SASSA) provides crucial monetary support to millions of vulnerable individuals across South Africa. Through programs like child support grants, disability grants, and old age pensions, SASSA aims to alleviate poverty and empower those in need.

As an applicant or existing beneficiary, it’s essential to understand how to check your SASSA application status online and ensure you receive approved funds on time.

Need to check your SASSA Status or SRD SASSA Status Online? This guide covers how to easily check your SASSA status and SRD SASSA Status Check from application to payment.

SASSA Status Check | SRD Status Check Online

You can easily SASSA Status Check via clicking below.


Table of Contents

Checking SASSA Application Status Online

Monitoring your SASSA status regularly is key to getting timely updates on your application. Thankfully, SASSA has made it easy to check your status through their online portal. Simply follow these steps:

  1. Go to the SASSA online status check page. You can access it directly here:
  2. Enter your ID number and reference number (application number) in the required fields.
  3. Click “Submit” to access your status.
  4. Your status will display on the screen, indicating whether your application was approved, declined, pending further assessment, or any other status.
  5. If your application was declined, you can submit an appeal within 90 days of receiving the declined status.

Checking your status online provides immediate insight into your application progress. Be sure to save your application reference number to check back frequently.

How can I check my SASSA SRD R350 grant status using the Moya app?

The Moya app allows you to easily view your SASSA grant status online through your smartphone. Follow these steps:

  1. Download the Moya app from the Apple App Store or Google Play Store onto your phone.
  2. Open the Moya app and input your 13-digit South African ID number and your registered phone number for your grant. Double check that you enter these details correctly.
  3. Select ‘Submit’ after entering your ID and phone number. This will take you to the status check menu.
  4. In the menu, you can select a specific month to view the status of your R350 SASSA relief funds for that period.
  5. The status will display as either “Approved”, “Declined” or “Pending” once you select a month. This informs you if your grant was successful, unsuccessful or still being processed that month.

Checking via the Moya app allows you to easily track your monthly SASSA SRD R350 grant status directly through your mobile phone for convenience. Ensure your ID and phone details are accurately entered to access your status.

Understanding SASSA Grants and Required Information

When applying for SASSA grants, you will need to provide certain information for assessment. Key details include:

  • Personal details like your name, date of birth, ID number, and contact information.
  • Banking details to receive funds if approved.
  • Employment status and income information.
  • Disability assessment if applying for a disability grant.
  • Child’s birth certificate when applying for child support.
  • Medical assessment proving chronic illness for the grant in aid.
  • Proof of identity, age, and marital status for old age pension.

Providing complete and accurate information ensures efficient processing. SASSA uses these details to confirm eligibility based on financial need, age, disability status, and other criteria.

SASSA Grant Payment Dates

If approved for a SASSA grant, funds get paid on set dates each month. Payment dates may vary depending on the final digit of your ID number. Here are the payment dates for the upcoming cycle:

Mark your calendar with the relevant dates to know exactly when to expect approved SASSA funds. Reach out to SASSA if you don’t receive payment by the designated date for your ID number group.

How to Appeal a SASSA Application That Was Declined?

If your SASSA grant application gets declined, you have the right to appeal the decision within 90 days. Follow these steps:

  1. Review the reason for your application being declined. This will be provided in your status update notification.
  2. Gather any new documentation that supports your eligibility. This can include updated financial records, disability assessments, proof of job loss, etc.
  3. Access and complete the Appeal Form through your online SASSA portal.
  4. Submit the filled Appeal Form along with your supporting documents to SASSA within 90 days of being declined.
  5. SASSA will reassess your application taking into account your appeal and new evidence provided.
  6. You will receive an update on whether your appeal was successful or if the original declined status remains.

Submitting a timely and well-supported appeal gives you the best chance of overturning the initial declined outcome. Be sure to provide all relevant documentation backing your eligibility.

How to Update Personal Details for SASSA Grants?

Keeping your personal details updated with SASSA ensures you receive proper communication and grant payments. Follow this process:

  1. Log into your SASSA online account through the self-service portal.
  2. Navigate to the “Update Personal Details” section.
  3. Edit your details like ID number, phone number, address, marital status, etc.
  4. Provide supporting documentation if changing major details like surname or ID number.
  5. Click “Submit” to complete the update.
  6. Changed details will reflect on your SASSA account. Updates like address or contact information will apply immediately.
  7. For major changes like ID number or surname, allow processing time for new details to fully update in the SASSA system.

Be sure to update your details, especially contact information, whenever changes occur to avoid miscommunication or issues receiving grant payments.

How to Change SASSA Bank Account Details?

  1. Access the SASSA website and find the “Change Banking Details” section.
  2. Enter your ID number and click “Submit” to proceed.
  3. You will receive an SMS with a unique link to the banking details change form.
  4. Click the secure link and fill in your new account details including bank name, branch code, and account number.
  5. Double check that the new account belongs to you. SASSA cannot pay funds into someone else’s account.
  6. Click “Submit” after entering your new details. Allow time for verification and processing.
  7. Once successfully changed, the new bank details will be applied to future SASSA payments.

Only update your banking details when absolutely needed to avoid delays receiving funds. Always check accuracy to prevent mistaken account deposits.

Canceling a SASSA Application

If you no longer require social relief from SASSA, you can cancel your application:

  1. Access the “Cancel Application” form through your online SASSA portal.
  2. Confirm that you wish to cancel your existing application.
  3. Your application will be withdrawn and closed.
  4. You will no longer be considered for the grant that you applied for.

Only cancel your application if your financial situation has improved or you meet another exclusion criteria. Once canceled, you will need to reapply if requiring the grant in future.

Reinstating a Canceled SASSA Application

If you previously canceled your application but now need to reapply, follow these steps:

  1. Login to your SASSA online portal.
  2. Find the “Reinstate Application” section.
  3. Confirm that you wish to reopen your previously canceled application.
  4. SASSA will reactivate and reconsider your grant application.
  5. Provide any updated documentation needed to reassess your eligibility.
  6. You will receive communication from SASSA on the status of your reinstated application.

Reinstating a canceled application is quick and convenient through the SASSA online portal. Be sure to meet the eligibility criteria when reapplying.

Contacting SASSA for Queries and Assistance

If you need to reach SASSA for any questions or issues with your grant, you can contact them through:

  • Toll-free call center: 0800 60 10 11
  • Visit or call your nearest SASSA office. Find contact details on the SASSA website.
  • Email for general enquiries: [email protected]

When contacting SASSA by phone or visiting in-person, be sure to have your ID number and application reference number on hand. This allows SASSA agents to easily access your account details. Keeping your information organized will facilitate quick, efficient assistance.

SASSA Contact Details

Any further queries may be directed to SASSA directly:

  • You can reach the SASSA Toll-Free Call Centre at 0800 60 10 11
  • SASSA Head Office can be reached at 012 400 2322
  • SASSA Head Office can be contacted at: [email protected]

Please find below contact information for SASSA offices across the country: SASSA offices

Contact SASSA Offices in all Province (addresses, telephone numbers and email addresses)

  • You can contact SASSA via telephone, email, or visiting your nearest SASSA branch if you have any
  • questions about SASSA social grants. SASSA can be contacted as follows:
  • Find a SASSA branch near you by scrolling down to your province:


Contact SASSA Regional Office

  • Physical address: BKB Building, Cnr Fitzpatrick and Merino Road, Quigney, East London, 5200
  • Postal address: Private Bag X9001, Chiselhurst, East London, 5200
  • Telephone: 043 707 6300 / 043 707 6472 / 043 707 6335
  • Fax: 043 707 6481 / 043 707 6487
  • Email: [email protected] / [email protected]
  • Office hours: Monday to Friday, 8am to 5pm


Contact SASSA Regional Office

  • Physical address: African Life Building, 75 St Andrew Street, Bloemfontein
  • Postal address: Private Bag X20553, Bloemfontein, 9300
  • Telephone: 051 410 8339 / 051 410 0804 / 051 410 0805
  • Fax: 051 409 0862
  • Email: [email protected]


Contact SASSA Head Office

  • Physical address: SASSA House, 501 Prodinsa Building, cnr Steve Biko and Pretorius Street, Pretoria
  • Postal address: Private Bag X55662, Arcadia, Pretoria, 0083
  • Telephone: 012 400 2000
  • Fax: 012 400 2257
  • Email: [email protected]

Contact SASSA Offices

  • Physical address: Nafcoc Supplying Centre, 20 Buitenkant Street, Soshanguve, Pretoria, 0152 (Telephone: 012 730 0325)
  • Physical address: Hoofdt Street, Roodepoort, Johannesburg, 1725 (Telephone: 011 241 8300)
  • Physical address: Luthuli Street, Dobsonville, Soweto, 1863 (Telephone: 011 989 5806)
  • Physical address: Sisulu Street, Orlando West, Johannesburg, 1804 (Telephone: 080 060 1011)
  • Physical address: 7286 Pela Main Rd, Orlando West, Soweto, 1804 (Telephone: 080 060 1011)
  • Physical address: 197 Church Street, Grand Central, Midrand, 1685 (Telephone: 011 545 5900)
  • Physical address: 87 Elston Avenue, Benoni, 1500 (Telephone: 081 815 1197)
  • Physical address: 8 Protea Avenue, Lenasia, Johannesburg, 1821 (Telephone: 080 060 1011)
  • Physical address: 29 Catlin Street, Germiston, 1400 (Telephone: 011 776 8049)
  • Physical address: 18A Grey Avenue, Vereeniging, 1930 (Telephone: 016 430 0900)
  • Physical address: 34 Galloway Street, Meyerton, Vereeniging, 1960 (Telephone: 016 360 4202)
  • Physical address: 27 Court Street, Nigel, 1490 (Telephone: 080 060 1011)
  • Physical address: Khumalo Street, Spruit, Johannesburg, 1426 (Telephone: 080 060 1011)
  • Physical address: 11 Fourth Street, Ga-Rankuwa Industrial Twp, Ga-Rankuwa, 0208 (Telephone: 080 060 1011)
  • Physical address: 32 President Street, Fochville, Johannesburg, 2515 (Telephone: 080 060 1011)
  • Physical address: Corner CR Swart Drive and, Pretoria Rd, Kempton Park Cbd, Kempton Park, 1619 (Telephone: 080 060 1011)
  • Physical address: 20 6th Ave, Springs New, Springs, 1560 (Telephone: 080 060 1011)
  • Physical address: Palladium Street, Carletonville, 2500 (Telephone: 080 060 1011)
  • Physical address: 90 Loveday Street, Johannesburg, 2000 (Telephone: 080 060 1011)
  • Physical address: Shop 44, Farmbel, 46 Kruger Street, Erasmus, Bronkhorstspruit, 1020 (Telephone: 013 935 8200)
  • Physical address: Mahube Valley, Pretoria, 0147 (Telephone: 066 142 5630)
  • Physical address: Mabe Business Park, 17 6 Kgwebo Road, Waterval East, Rustenburg, 0300 (Telephone: 014 591 9940)
  • Physical address: 11 Tom Street, Primindia, Brits, 0250 (Telephone: 012 400 2000)


Contact SASSA Office

  • Physical address: 1 Bank Street, Pietermaritzburg, 3201
  • Postal address: Private Bag X9146, Pietermaritzburg, 3201
  • Telephone: 033 846 3300
  • Fax: 033 846 9595
  • Email: [email protected]
  • Office hours: Monday to Friday, 7:30am to 4:30pm

Contact SASSA Offices

  • Physical address: Mduduzi Msomi Road, P section, KwaMashu (Telephone: 033 846 3400)
  • Office hours: Monday to Friday, 7:30am to 4:00pm


Regional Office

  • Physical address: 43 Landros Mare Street, Polokwane, 0699
  • Postal address: Private Bag X9677, Polokwane, 0700
  • Telephone: 015 291 7509
  • Fax: 015 291 7416
  • Email: [email protected] / [email protected]


Regional Office

  • Physical address: 18 Ferreira Street, Nelspruit Reserve 133-Ju, Mbombela, 1200
  • Postal address: Private Bag X11230, Nelspruit 1200
  • Telephone: 013 754 9380 / 013 754 9428 / 013 754 9446
  • Fax: 013 754 9501
  • Email: [email protected]

SASSA Offices

  • Physical address: 89 Scheeper Street, Belfast, 1100 (Telephone: 080 060 1011)
  • Physical address: Schoemansdal, 1331 (Telephone: 013 753 5458)
  • Physical address: 17A Murray St, Ermelo, 2350 (Telephone: 080 060 1011)
  • Physical address: Emzinoni, Bethal, 2309 (Telephone: 017 801 1694)
  • Physical address: Thulamahashe-A, Thulamahashe, 1365 (Telephone: 080 060 1011)
  • Physical address: Klip Street, Groblersdal, 0470 (Telephone: 080 060 1011)
  • Physical address: Verena-C, Langloood (Telephone: 080 060 1011)


Regional Office

  • Physical address: SASSA House, University Drive, Mmabatho 2735
  • Postal address: Private Bag X44, Mmabatho, 2735
  • Telephone: 018 388 4006
  • Fax: 086 611 9740
  • Email: [email protected]
  • Office hours: Monday to Friday, 9am to 5pm


Regional Office

  • Physical address: 95-97 Du Toitspan Road, Kimberley, 8300
  • Postal address: Private Bag X6011, Kimberley, 830
  • Telephone: 053 802 4919
  • Fax: 053 832 5225
  • Email: [email protected]
  • Office hours: Monday to Friday, 7:30am to 4pm

SASSA Offices

  • Physical address: Deben, 8460 (Telephone: 080 060 1011)
  • Physical address: Le Roux St, Newtown, Calvinia, 8190 (Telephone: 027 341 1070)
  • Physical address: Williston, 8920 (Telephone: 053 391 3638)
  • Physical address: Albany Building, First Street, Industrial Site, Mahikeng, 2745 (Telephone: 018 397 3826)
  • Physical address: 31 Scott St, Upington, 8800 (Telephone: 054 461 2962)


Regional Office

  • Physical address: Golden Acre, 9 Adderley St, CBD, Cape Town, 8001
  • Postal address: Private Bag X9189, Cape Town, 8000
  • Telephone: 021 469 0235
  • Email: [email protected]
  • Office hours: Monday to Friday, 8am to 5pm

SASSA Offices

  • Physical address: Petrusa St, Belgravia, Cape Town, 7530 (Telephone: 021 944 7700)
  • Physical address: 50 Queen Victoria St, Cape Town City Centre, Cape Town, 8000 (Telephone: 021 481 9736)

SASSA Office Operating Hours

  • Monday to Friday: 8AM to 4:30PM
  • Closed on weekends and public holidays
  • Arrive early to avoid long queues

To avoid multiple trips, ensure you arrive at SASSA offices early in the morning, well before closing time. Queues tend to be longest during mid-morning and lunch hours. Public holidays may also affect operating hours.

Confirm SASSA office hours in your region on the SASSA website before visiting. You can also call ahead to check if the office is currently open and operating. Bring water, snacks, medication, and anything else you may require during waiting periods.


From checking your status online to understanding payment cycles, this guide covers the key steps for SASSA social grants. Monitor your application progress, provide accurate information, keep details updated, and reach out for assistance when needed.

Ensuring you follow the proper protocols will facilitate timely approval and disbursement of funds to support yourself and your dependents.

Reach out to SASSA for any other questions not covered here – they are best equipped to advise on any individual queries you may have regarding the grants application and approval process.

Frequently Asked Questions

Q: What if Sassa status check fails?

A failed status check usually means the details entered do not match Home Affairs records. Double check that you are entering your correct ID number, name, surname etc. to access your status.

Q: What does the means test check on Sassa status?

The means test verifies the applicant’s eligibility for grants based on financial situation, employment status, income level and other criteria. It determines if you qualify.

Q: How can I track my R350 Sassa grant application status?

You can check status on the Sassa website, by WhatsApp to 082 046 8553, or by calling the tollfree line 0800 60 10 11. Follow the prompts to access your status.

Q: How do I check Sassa status online for free?

Go to, enter your ID and reference number and your status will display instantly online for free.

Q: When is Sassa status updated?

Status updates after the monthly means test reconfirms your eligibility. Status can change monthly depending on your circumstances.

Q: Why can’t I check Sassa SRD R350 status?

If you get an identification verification error, the details entered do not match Home Affairs records. Input your correct ID number and other details to access your status.

Q: What does ‘Not Selected’ status mean?

‘Not selected’ means your application was unsuccessful. You’ll have to reapply or submit an appeal within 90 days.

Q: What does ‘Post Office Not Selected’ mean?

This means you did not choose a specific post office for grant collection. You can collect the grant from any SAPO branch.

Q: How do I check Sassa reconsideration status?

Visit, enter your ID and phone number. Click ‘Send PIN’ and follow steps to view reconsideration status.

Q: Why haven’t I received my R350 Sassa grant?

Incorrect applicant details like bank details or contact numbers can cause non-payment. Updating details frequently also leads to delays. Choose bank deposit over cardless cash out.

Q: Why is my R350 Sassa status still pending?

Pending means your application is still being assessed. You’ll receive an SMS once approved and asked to provide banking details. No set timeline, await processing.

Q: How do I check SASSA SRD balance?

Dial 12069277# on your phone, follow prompts and you will receive an SMS with your remaining SRD grant balance.

Q: How can I check Sassa status via GovChat?

Use the GovChat app, email [email protected] or visit and follow the status check process.

Q: How do I check my Sassa payment status?

Payment schedules are announced monthly. Contact Sassa if payment is not received by the date specified for your ID number batch.

Q: How long for Sassa to pay from application approval?

It takes approximately 7 days after approval to process payment. Delays can occur for incorrect applicant details provided.

Q: Why is my Sassa grant approved but no pay date?

No pay date means payment has not processed yet. Allow time for processing after approval. Follow up with Sassa if it has been long.

Q: How can I check my SASSA grant details?

Log into your online SASSA portal account anytime to view your grant details, status, payment history and update information.

Q: What does SASSA status ‘Active’ mean?

Active means your application was successfully received and is now undergoing verification. Wait for approval decision.

Q: What does SASSA status ‘Completed’ mean?

Completed means you successfully reapplied and will be reconsidered monthly. Check status regularly.

Q: How long for Sassa reconsideration pending status?

Reconsideration outcomes are communicated within 60 to 90 days. Follow up if it has exceeded this timeframe.

Q: Sassa approved but no SMS received?

Contact Sassa to verify your details. No SMS means payment is still pending. Ensure your registered phone is in your name for SMS notifications.

Q: What does SASSA status ‘Reapplication Pending’ mean?

It means SASSA has not received your reapplication. Wait for confirmation or reapply if you submitted again.

Q: What does SASSA status ‘Approved’ mean?

Approved means your grant is successful for the stated period. You can now check payment date and details.

Q: What does SASSA status ‘Bank Details Pending’ mean?

It means SASSA needs your banking details to process payment. Provide your account details promptly when requested.

Q: What does SASSA status ‘Cancelled’ mean?

Cancelled means you no longer meet eligibility criteria, likely due to other income sources or grants identified during means testing.

Disclaimer: is an informational website and is not an official SASSA website or affiliated with the South African Social Security Agency (SASSA). While we aim to provide helpful content, does not make any warranties regarding the completeness, reliability or accuracy of the information provided. Users rely on the content at their own risk. This is not an official SASSA website. For any official information or to apply for grants/check status, please visit the SASSA website directly or contact SASSA offices